Warranty Policy

This warranty applies to the repair service we performed — not your windshield as a whole.

Important: By signing the Work Authorization / Release, the Customer acknowledges windshield damage can spread or worsen before, during, or after repair due to factors outside our control.

The Authorization releases GlassPatch from liability for windshield damage and any windshield replacement costs. This warranty does not cover replacement glass.

Our responsibility under this Warranty Policy is limited to the remedies described below:

• One (1) re-attempt at repair (if feasible), or
• A refund of the amount paid for the repair service.

The warranty window is two (2) months and begins at the exact time the Completion Acknowledgment is signed at the end of the appointment.

Any warranty request must be made within this warranty period.

We warranty chip repairs during the warranty window.

Our base promise is that a properly completed chip repair should hold up against normal, real-world conditions. We will cover outside factors because that’s the purpose of a chip repair, provided there has been no accident, new impact, or new damage.

Covered warranty claims include:

• Workmanship-related issues on the repair we performed.
• Spreading at the repaired chip location after the Completion Acknowledgment is signed, provided it is not caused by an accident, new impact, or new damage.
• Spreading that occurs later from normal driving, vibration, or temperature changes, provided there has been no new impact or new damage.

If a chip repair spreads during the repair and the repair cannot be completed, we will stop work and issue a full refund immediately.

Workmanship refers to how the repair service was performed during that visit, including the proper use of inspection procedures, tools, materials, and repair methods.

This includes:

• Proper inspection and preparation of the damaged area.
• Proper cleaning and moisture removal.
• Proper resin injection, curing, and finishing for the specific break type.
• Repair documentation matching the repair location and size serviced.

GlassPatch will inspect the reported damage and determine, in its reasonable discretion, whether the issue is covered under this Warranty Policy.

If a claim is determined to be covered, the Customer’s sole remedy is limited to:

• One (1) re-attempt at repair (if feasible), or
• A refund of the repair price.

GlassPatch does not cover windshield replacement, replacement glass, ADAS calibration, or third-party repair costs.

Crack repairs have NO WARRANTY. All crack repair sales are final.

Only exception: If the crack spreads during the repair, we will immediately stop work and issue a full refund.

Crack repairs are attempted stabilization only. Cracked glass already contains internal stress, and cracks may continue to spread later due to normal driving, vibration, temperature changes, or other factors beyond our control.

This warranty does not cover:

• Any new damage after service, even minor damage.
• Any new impact or event that causes the repaired area to spread.
• Damage caused by accidents, road debris, vandalism, misuse, improper vehicle maintenance, or any impact occurring after the repair is completed.
• Pre-existing stress cracks or weaknesses that were not repaired during the visit.
• Cosmetic appearance or visibility.
• Windshield replacement.
• Third-party repairs or services.

We document every repair for warranty and recordkeeping purposes, including damage size, placement, photographs, and repair notes.

We use these records when reviewing warranty requests and comparing the original damage to the condition being reported.